Sidity Strands | Frequently Asked Questions
How do I place an order?
All orders must be placed through our official website, www.shopsidity.com. Simply browse our collections, select your desired products, and complete your purchase through our secure online checkout.
Can I place an order through Instagram, Facebook, or text message?
No. Sidity Strands does not accept orders through direct messages, social media, text messages, or other unofficial channels. All purchases must be completed through our website.
Do you have a physical store?
Sidity Strands operates exclusively as an online hair extension retailer. We do not offer in-person shopping, local pickup, meetups, or personal delivery.
Do you offer local pickup?
No. All orders are shipped directly to the delivery address provided at checkout.
Can I make changes to my order after placing it?
Please review your order carefully before completing checkout. Once an order has been submitted, modifications or cancellations are not guaranteed.
Can I cancel my order?
All sales are final. Once an order has been placed, cancellation requests are not guaranteed and may not be accommodated once processing begins.
How long does it take to process my order?
Standard orders require 3–7 business days for processing before shipment. Processing times exclude weekends and holidays.
How long does shipping take?
We offer Standard and Express shipping options. Estimated delivery times depend on the shipping method selected at checkout and begin after your order has been processed.
Does Express shipping mean my order will be processed faster?
No. Express shipping only applies to the delivery method and does not shorten our standard processing time.
Will I receive tracking information?
Yes. Once your order ships, tracking information will be sent to the email address provided at checkout.
What happens if I enter the wrong shipping address?
Customers are responsible for providing accurate shipping information at checkout. Please contact us immediately if you notice an error. Address corrections cannot be guaranteed once an order has been processed or shipped.
What is The Sidity Vault?
The Sidity Vault is our exclusive collection of ready-to-ship hair extensions and select products available in our current inventory.
How quickly do Vault orders ship?
Eligible Vault orders placed before 3 PM Central Time on business days qualify for same-day shipping. Orders placed after the cutoff are processed on the next business day.
Can I pick up hair from The Vault?
No. All Vault orders are shipped directly to the delivery address provided at checkout.
Are Vault products always available?
Vault inventory is limited and subject to availability. Products and lengths may change as inventory is replenished.
What type of hair does Sidity Strands offer?
We specialize in premium 100% human hair extensions, including Virgin and Raw hair collections, wigs, lace closures, frontals, tape-ins, and clip-ins.
What is the difference between Virgin and Raw hair?
Our Virgin Hair Collection offers premium human hair in a variety of textures designed for versatility, styling, and everyday luxury.
Our Raw Hair Collection features hair selected for its natural texture, movement, and distinctive characteristics. Because raw hair retains natural variations, individual bundles may differ slightly in appearance.
How long does Sidity hair last?
With proper maintenance, our Virgin Hair Collection is designed to last 3 years or longer. Longevity varies depending on daily wear, styling, coloring, and overall care.
Can Sidity hair be colored or bleached?
Yes. Our Virgin and Raw Hair Collections can be professionally lightened up to #613 blonde. We strongly recommend professional coloring services to maintain the integrity of the hair.
Can I use heat on my extensions?
Yes. Our human hair extensions can be styled using flat irons, curling irons, and other heat tools. Always use a heat protectant and avoid excessive heat.
Will all bundles look exactly the same?
Natural variations in color, wave pattern, and texture may occur, particularly within our Raw Hair Collection.
Does the hair shed or tangle?
Some shedding is normal with human hair extensions. Proper installation, detangling, washing, and maintenance help minimize shedding and tangling.
How many bundles do I need for a full installation?
The number of bundles depends on your desired length, fullness, and hairstyle.
Hair length
Recommended bundles
12"–16"
2 bundles
18"–24"
3 bundles
26" and longer
4 bundles
Extra-full looks
5 or more bundles
Are longer bundles thinner than shorter bundles?
Longer extensions may appear less full toward the ends because the hair weight is distributed across a greater length. We recommend additional bundles for longer, fuller styles.
Can I mix different lengths?
Absolutely. Mixing lengths allows you to create layered styles, added volume, and a more customized look.
Can I mix different textures?
We recommend selecting compatible textures for a seamless blend. Different textures can be combined depending on your desired style and installation method.
What is the difference between a closure wig and a frontal wig?
Closure wigs offer a defined lace parting area and are generally easier to maintain. Frontal wigs provide a wider lace area for more styling versatility along the hairline.
What is HD lace?
HD lace is a thin, lightweight lace material designed to blend naturally with the scalp for a seamless-looking installation.
What is the Sidity Wig Edit?
The Sidity Wig Edit is our curated collection of ready-designed wig styles, selected to deliver effortless luxury and versatility.
What is the Sidity Wig Builder?
The Sidity Wig Builder allows you to personalize your wig by selecting available options such as lace closure size, cap size, hair length, and bundle configuration.
Can I use hair purchased elsewhere for the Sidity Wig Builder?
No. All wigs created through the Sidity Wig Builder must be constructed using Sidity Strands hair extensions.
What is Sidity Color Studio?
Sidity Color Studio is our personalized hair coloring collection, offering curated shades, signature color combinations, and custom color options.
What are Signature Colors?
Signature Colors are a curated selection of shades designed to complement your look, including rich brunettes, vibrant reds, blondes, and other classic colors.
What are Signature Blends?
Signature Blends are exclusive color combinations curated by Sidity to create beautiful dimension, contrast, and depth.
What is Create Your Sidity?
Create Your Sidity allows you to request a personalized hair color or combination based on your desired look and available customization options.
Can I choose how my color is applied?
Yes. Available color placement options may include full color, roots, highlights, lowlights, balayage, money pieces, and other select techniques.
How long do custom color orders take?
Custom color orders require 10 additional business days for customization, before shipping. Delivery time is not included.
Will my custom color look exactly like the reference photo?
Reference photos are used as inspiration. Final color results may vary depending on the hair's natural undertones, lighting, and the coloring process.
What qualifies as a custom order?
Custom orders include personalized wig configurations, custom-colored hair, and other products prepared according to a customer's selected specifications.
How long do custom orders take?
Custom items require 10 business days for customization. Shipping time is additional.
Can I cancel or return a custom order?
Custom orders are final sale and cannot be canceled, returned, or exchanged once processing has begun.
Can I make changes to my custom order?
Because custom products are prepared according to your specifications, changes cannot be guaranteed once processing begins.
What is your return policy?
All sales are final. We do not accept returns or exchanges or offer refunds or store credit for change-of-mind purchases, incorrect selections, or other non-defective items.
What if I receive an incorrect or damaged item?
Please contact our customer support team promptly with your order number, photographs of the item, and a description of the issue so we can review your concern and determine the appropriate resolution.
Can I exchange my hair for a different length or texture?
No. Please verify all product details, including texture, length, color, and quantity, before completing your purchase.
How often should I wash my Sidity extensions?
Wash your extensions as needed based on product buildup, styling products, and frequency of wear. Use a gentle, moisturizing shampoo and conditioner formulated for human hair.
What products should I use on my extensions?
We recommend lightweight, moisturizing hair care products. Avoid excessive oils, heavy products, and products containing harsh ingredients that may cause buildup.
How should I maintain curly or wavy extensions?
Gently detangle your extensions, beginning at the ends and working upward. Use moisturizing products and water as needed to refresh the curl or wave pattern.
Can I sleep with my extensions installed?
Yes. Protect your extensions at night using a satin or silk bonnet, scarf, or pillowcase. Secure longer hair in a loose braid or other protective style to minimize friction and tangling.
How do I place an order?
All orders must be placed through our official website, www.shopsidity.com. Simply browse our collections, select your desired products, and complete your purchase through our secure online checkout.
Can I place an order through Instagram, Facebook, or text message?
No. Sidity Strands does not accept orders through direct messages, social media, text messages, or other unofficial channels. All purchases must be completed through our website.
Do you have a physical store?
Sidity Strands operates exclusively as an online hair extension retailer. We do not offer in-person shopping, local pickup, meetups, or personal delivery.
Do you offer local pickup?
No. All orders are shipped directly to the delivery address provided at checkout.
Can I make changes to my order after placing it?
Please review your order carefully before completing checkout. Once an order has been submitted, modifications or cancellations are not guaranteed.
Can I cancel my order?
All sales are final. Once an order has been placed, cancellation requests are not guaranteed and may not be accommodated once processing begins.
How long does it take to process my order?
Standard orders require 3–7 business days for processing before shipment. Processing times exclude weekends and holidays.
How long does shipping take?
We offer Standard and Express shipping options. Estimated delivery times depend on the shipping method selected at checkout and begin after your order has been processed.
Does Express shipping mean my order will be processed faster?
No. Express shipping only applies to the delivery method and does not shorten our standard processing time.
Will I receive tracking information?
Yes. Once your order ships, tracking information will be sent to the email address provided at checkout.
What happens if I enter the wrong shipping address?
Customers are responsible for providing accurate shipping information at checkout. Please contact us immediately if you notice an error. Address corrections cannot be guaranteed once an order has been processed or shipped.
What is The Sidity Vault?
The Sidity Vault is our exclusive collection of ready-to-ship hair extensions and select products available in our current inventory.
How quickly do Vault orders ship?
Eligible Vault orders placed before 3 PM Central Time on business days qualify for same-day shipping. Orders placed after the cutoff are processed on the next business day.
Can I pick up hair from The Vault?
No. All Vault orders are shipped directly to the delivery address provided at checkout.
Are Vault products always available?
Vault inventory is limited and subject to availability. Products and lengths may change as inventory is replenished.
What type of hair does Sidity Strands offer?
We specialize in premium 100% human hair extensions, including Virgin and Raw hair collections, wigs, lace closures, frontals, tape-ins, and clip-ins.
What is the difference between Virgin and Raw hair?
Our Virgin Hair Collection offers premium human hair in a variety of textures designed for versatility, styling, and everyday luxury.
Our Raw Hair Collection features hair selected for its natural texture, movement, and distinctive characteristics. Because raw hair retains natural variations, individual bundles may differ slightly in appearance.
How long does Sidity hair last?
With proper maintenance, our Virgin Hair Collection is designed to last 3 years or longer. Longevity varies depending on daily wear, styling, coloring, and overall care.
Can Sidity hair be colored or bleached?
Yes. Our Virgin and Raw Hair Collections can be professionally lightened up to #613 blonde. We strongly recommend professional coloring services to maintain the integrity of the hair.
Can I use heat on my extensions?
Yes. Our human hair extensions can be styled using flat irons, curling irons, and other heat tools. Always use a heat protectant and avoid excessive heat.
Will all bundles look exactly the same?
Natural variations in color, wave pattern, and texture may occur, particularly within our Raw Hair Collection.
Does the hair shed or tangle?
Some shedding is normal with human hair extensions. Proper installation, detangling, washing, and maintenance help minimize shedding and tangling.
How many bundles do I need for a full installation?
The number of bundles depends on your desired length, fullness, and hairstyle.
Hair length
Recommended bundles
12"–16"
2 bundles
18"–24"
3 bundles
26" and longer
4 bundles
Extra-full looks
5 or more bundles
Are longer bundles thinner than shorter bundles?
Longer extensions may appear less full toward the ends because the hair weight is distributed across a greater length. We recommend additional bundles for longer, fuller styles.
Can I mix different lengths?
Absolutely. Mixing lengths allows you to create layered styles, added volume, and a more customized look.
Can I mix different textures?
We recommend selecting compatible textures for a seamless blend. Different textures can be combined depending on your desired style and installation method.
What is the difference between a closure wig and a frontal wig?
Closure wigs offer a defined lace parting area and are generally easier to maintain. Frontal wigs provide a wider lace area for more styling versatility along the hairline.
What is HD lace?
HD lace is a thin, lightweight lace material designed to blend naturally with the scalp for a seamless-looking installation.
What is the Sidity Wig Edit?
The Sidity Wig Edit is our curated collection of ready-designed wig styles, selected to deliver effortless luxury and versatility.
What is the Sidity Wig Builder?
The Sidity Wig Builder allows you to personalize your wig by selecting available options such as lace closure size, cap size, hair length, and bundle configuration.
Can I use hair purchased elsewhere for the Sidity Wig Builder?
No. All wigs created through the Sidity Wig Builder must be constructed using Sidity Strands hair extensions.
What is Sidity Color Studio?
Sidity Color Studio is our personalized hair coloring collection, offering curated shades, signature color combinations, and custom color options.
What are Signature Colors?
Signature Colors are a curated selection of shades designed to complement your look, including rich brunettes, vibrant reds, blondes, and other classic colors.
What are Signature Blends?
Signature Blends are exclusive color combinations curated by Sidity to create beautiful dimension, contrast, and depth.
What is Create Your Sidity?
Create Your Sidity allows you to request a personalized hair color or combination based on your desired look and available customization options.
Can I choose how my color is applied?
Yes. Available color placement options may include full color, roots, highlights, lowlights, balayage, money pieces, and other select techniques.
How long do custom color orders take?
Custom color orders require 10 additional business days for customization, before shipping. Delivery time is not included.
Will my custom color look exactly like the reference photo?
Reference photos are used as inspiration. Final color results may vary depending on the hair's natural undertones, lighting, and the coloring process.
What qualifies as a custom order?
Custom orders include personalized wig configurations, custom-colored hair, and other products prepared according to a customer's selected specifications.
How long do custom orders take?
Custom items require 10 business days for customization. Shipping time is additional.
Can I cancel or return a custom order?
Custom orders are final sale and cannot be canceled, returned, or exchanged once processing has begun.
Can I make changes to my custom order?
Because custom products are prepared according to your specifications, changes cannot be guaranteed once processing begins.
What is your return policy?
All sales are final. We do not accept returns or exchanges or offer refunds or store credit for change-of-mind purchases, incorrect selections, or other non-defective items.
What if I receive an incorrect or damaged item?
Please contact our customer support team promptly with your order number, photographs of the item, and a description of the issue so we can review your concern and determine the appropriate resolution.
Can I exchange my hair for a different length or texture?
No. Please verify all product details, including texture, length, color, and quantity, before completing your purchase.
How often should I wash my Sidity extensions?
Wash your extensions as needed based on product buildup, styling products, and frequency of wear. Use a gentle, moisturizing shampoo and conditioner formulated for human hair.
What products should I use on my extensions?
We recommend lightweight, moisturizing hair care products. Avoid excessive oils, heavy products, and products containing harsh ingredients that may cause buildup.
How should I maintain curly or wavy extensions?
Gently detangle your extensions, beginning at the ends and working upward. Use moisturizing products and water as needed to refresh the curl or wave pattern.
Can I sleep with my extensions installed?
Yes. Protect your extensions at night using a satin or silk bonnet, scarf, or pillowcase. Secure longer hair in a loose braid or other protective style to minimize friction and tangling.