All Sales Are Final

Please note that all purchases are final. We do not offer refunds or exchanges.
Order cancellations are accepted within 24 hours of purchase—no exceptions will be made after this window. Please review your order carefully before completing your purchase.

Defective Merchandise

We are committed to delivering high-quality products. In the rare case that you receive a defective item, we’re here to assist.
To report an issue, please email us at siditystrandshair@gmail.com within 3 days of receiving your order. Use the subject line "DEFECTIVE" so we can prioritize your request and resolve it promptly.

Order Processing & Shipping

Orders are processed within 2–3 business days and typically delivered within 5–7 business days after shipping.
Please note: This timeframe does not include weekends or holidays, and delivery times may vary based on location or unforeseen delays.

Rush Shipping

Need your order faster? Select the Rush Shipping option at checkout for guaranteed processing and delivery within 4 business days.
Rush orders are prioritized and processed ahead of standard orders.
Important: Rush Shipping must be selected at checkout—it cannot be added after your order has been placed.

Tracking Your Order

Once your order has been processed, a tracking number will be sent to the email address provided at checkout. Please ensure your email is entered correctly to receive updates.

Lost, Incorrect, or Unclaimed Orders

We are not responsible for orders that are lost in transit, shipped to an incorrect address, or left unclaimed. To avoid issues, double-check your shipping information before completing your order.
If you believe your order is lost or you have other concerns, please contact us at siditystrandshair@gmail.com for assistance.