RETURN AND EXCHANGE POLICY
Return and Exchange Policy
All purchases made through Sidity Strands are final sale. We do not offer returns, exchanges, refunds, or store credit.
This policy applies to all products, including raw and virgin hair, bundles, closures, frontals, wigs, tape-ins, clip-ins, and custom or customized orders.
Due to the hygienic nature of hair products, all sales are final. Refunds are not issued for customer dissatisfaction, incorrect product selection, changes of mind, improper handling after delivery, carrier delays, or packages marked as delivered.
As our products are made from human hair, natural variations in color, texture, and wave pattern may occur.
Order Accuracy
Customers are responsible for reviewing all order details before submitting payment, including product type, texture, length, quantity, lace type, color selection, and shipping information. Once an order is placed, changes or cancellations cannot be guaranteed.
Damaged or Incorrect Orders
If you receive an incorrect or damaged item, contact info@siditystrands.com within 48 hours of delivery.
Please include your full name, order number, clear photos of the item received and packaging, and a brief description of the issue. All claims will be reviewed, and appropriate next steps will be determined based on the circumstances.
Delivered Packages
Sidity Strands is not responsible for packages lost or stolen after being marked as delivered by the shipping carrier. If your package is marked as delivered but cannot be located, please contact the carrier directly to initiate an inquiry.
Policy Agreement
By placing an order, you acknowledge that you have read, understood, and agreed to this policy.