STORE POLICY
All Sales Are Final
We do not offer refunds or exchanges. Please ensure your order is correct before completing your purchase.
Defective Merchandise
We take pride in delivering high-quality products, but in the rare event that you receive a defective item, we’re here to help. Please contact us within 3 days of receiving your order at support@siditystrands.com with the subject line DEFECTIVE, and our support team will work to resolve the issue promptly.
Order Processing & Shipping
Orders are processed within 2-3 business days and typically arrive within 5-7 business days after shipping.
Tracking Your Order
Once your order has been processed, a tracking number will be sent to the email provided at checkout. Please ensure your email address is entered correctly to receive updates.
Note: Estimated delivery times may vary due to location or unforeseen delays. Orders are usually received within 5-7 business days.
Lost, Incorrect, or Unclaimed Orders
We are not responsible for orders lost in transit, shipped to incorrect addresses, or left unclaimed. Please double-check your shipping details before completing your purchase. If you have concerns about a lost order, contact us at support@siditystrands.com for assistance.
For any further questions or support, don’t hesitate to contact our team—we’re happy to help!