STORE POLICY

No Refunds or Exchanges:  All items are final sale and cannot be returned or exchanged. 

Defective Merchandise: While we strive for excellence, we understand that there may be rare instances where a customer receives defective merchandise. If you believe that you have received a defective product, please contact us within 3 days of receiving your items at support@siditystrands.com, subject line DEFECTIVE. Our dedicated support team will assist you in resolving the issue.

Order Processing &Shipping: Orders are processed within 24-48 hours. Once processed, orders are packed, shipped, and typically received within 5 - 7 business days. 

Tracking: Order updates are sent to the email address provided during checkout. A tracking number will be sent once your item is ready. 

*Please note that these are estimated delivery times and may vary depending on your location and any unforeseen circumstances. To ensure that you receive all updates and notifications, please make sure to enter a valid email address during the checkout process.

Lost, Incorrectly Supplied, or Unclaimed Orders: While we strive to provide a seamless shopping experience, we cannot be held responsible for orders lost in the mail, incorrectly supplied addresses, or unclaimed packages. It is important to double-check your shipping address before completing your purchase. If you believe that your order has been lost or if you have any concerns, please contact our support team at support@siditystrands.com.

If you have any further questions or need assistance, please do not hesitate to reach out to our support team.