Return & Exchange Policy

Due to the nature of our products and hygiene standards, ALL SALES ARE FINAL. We do not offer refunds.

Final Sale

All hair products sold by Sidity Strands are final sale, including but not limited to:

• Bundles

• Wigs

• Closures

• Frontals

• Clip-ins and tape-ins

• Custom colored hair

• Custom wigs

• Clearance or promotional items

Once hair has been removed from its original packaging, altered, worn, installed, washed, cut, or colored, it is no longer eligible for return or exchange.

Exchanges (Unopened Items Only)

We accept exchanges only if all of the following conditions are met:

• Item is unused, unopened, and in original packaging

• Exchange request is made within 48 hours of receipt

• Item is returned within 3 business days after approval

• Customer is responsible for all exchange-related costs

Exchanges are permitted for equal or greater value only. Any price difference must be paid before the exchange is processed.

Non-Exchangeable Items

The following items are not eligible for exchange:

• Custom color services

• Custom wigs

• Wigs longer than 24”

• Altered lace or cut wefts

Policy Agreement

By placing an order with Sidity Strands, you acknowledge and agree to this Return & Exchange Policy.